Exciting medical office leadership opportunity in idyllic Midlothian, Virginia
Be the person who makes a great practice work even better.
This Integrative + Functional Medicine clinic is thriving. Providers are full. Patients are happy. Systems are smart (hello, virtual team + AI). What they don’t have yet is an on-site leader who can read the room, coach a young clinical/admin team, and keep operations tight while the remote Director of Operations focuses on big-picture growth.
That’s where you come in.
This role is ideal for a seasoned medical office supervisor who loves structure and isn’t afraid to roll up their sleeves; who can build trust with providers and hold them to workflows; and who gets excited by a wellness-forward culture.
Our Culture
Our team culture is built on encouragement, empowerment, education, dignity, and faith. We treat one another with respect and assume good intent. We’re looking for someone who leads with empathy and accountability—someone who can uphold standards while modeling our belief that every person was made for health.
What You’ll Own
- Daily office flow for a 4-provider functional medicine practice—scheduling, follow-up, compliance, and making sure the day runs on time.
- Admin + revenue support: oversee AR, billing, insurance follow-up, and get the right info to the outside billing company so patients don’t end up with surprise lab bills.
- Team leadership on-site: mentor a developing, mixed-experience team of MAs/front office staff on professional standards, follow-through, and patient experience; delegate well; hold the line on culture.
- Bridge between on-site and virtual staff (Philippines + U.S.-based) so everyone understands: this is ONE team, not two. You’ll help run/attend virtual huddles and keep communication human and respectful.
- Be the point of escalation for patients—kind, discreet, and firm when needed.
- Improve processes over time using project-management tools and practice software.
You’ll Be a Great Fit If You…
- Have 5+ years in a medical office (front + back) and have already supervised people.
- Can be warm and approachable but still address performance, conflict, or boundary issues—yes, even with providers.
- Like mentoring people who are newer to the workforce and need coaching on “this is how we do professional.”
- Are tech-comfortable (EMR/EHR, QuickBooks, Google Suite; they’ll train on the rest).
- Care about root-cause/wellness medicine and don’t want to work in a churn-and-burn clinic.
- Believe in ownership: see it → say it → fix it.
What’s Unique About This Practice
- You report to an excellent but remote Director of Operations—your job is to be her eyes, ears, and culture-carrier on-site.
- The team already uses virtual clinical/admin staff overseas—you’ll help keep that integrated so on-site staff don’t forget how much those teammates do.
- Patients are generally happy, aligned, and respectful—and the practice protects its staff if someone isn’t.
- They’re growing thoughtfully, not chaotically—which means you can actually improve things instead of just chasing fires.
Benefits & Details
- Full-time, salaried role in a stable, mission-driven medical practice
- Health, vision, dental, paid holidays, PTO
- SIMPLE IRA with 3% match after year 1
- Clear leadership support and training resources from the DOO
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